Frequently asked questions

Rodeeo is an online booking platform that brings together independent professional rental companies. You can rent everything that moves on land and at sea (boats, jet skis, paddleboards, cars, scooters, motorbikes, bikes, quads, campervans) and book supervised leisure activities.

Partner rental companies are strongly present overseas: in Guadeloupe, Martinique, Saint Martin, Réunion, French Guiana and Mayotte, with desks at the airports of Guadeloupe, Martinique, Réunion and French Guiana. In mainland France they are mostly in Provence (Marseille, Cassis, Toulon, Aix-en-Provence), on the Côte d'Azur and in Corsica. Enter your destination in the search to see what is available there.

No. You book as a guest: just enter your contact details and pay online.

Independent rental professionals based locally. Each sets its own prices and conditions (deposit, minimum age, licence required, included mileage), which are always shown on the vehicle or activity page before you book.

It depends on the vehicle. In France, a boat licence is required to skipper a motorboat of more than 6 hp; below that, no licence is needed. For a scooter or a car, the licence required and the minimum age are listed on the vehicle page.

Yes. Boat trips, guided tours and other supervised experiences are offered by the rental companies. Choose “Activities” in the search to see the available slots.

Yes. The Rodeeo app is free on iPhone (App Store) and Android (Google Play). It shows every vehicle for rent around you on a map, keeps your bookings in one place and sends notifications so you can follow each rental.

Rodeeo helps rental companies manage their bookings and gain visibility. Discover the offer for professionals at pro.rodeeo.app

Rodeeo is the only app that lets you rent all kinds of vehicles, not just cars. You'll find a selection of the best local rental companies and can easily book the vehicle that suits you best, directly online, on the website or in the app.

Yes. One of the conditions for professionals to be listed on our platform is that they always offer our users the best prices.

You can reach our team by email at houston@rodeeo.app, through our contact form, via the chat or by email at help@rodeeo.app.

The price on Rodeeo covers the vehicle rental and any options you added when booking. When you go to the counter to collect the vehicle, you'll need to bring your booking confirmation and an ID document to validate your booking. The booking price does not include unpaid additional services, fines or any other charges that were not agreed. Keep in mind that the rental company will ask you for a security deposit and an excess, as agreed when you booked.

Bookings are paid online, on the website or in the app, through our secure payment platform. A pre-authorisation will be made and charged when the local rental company confirms your rental.

Unfortunately not. You'll need to cancel it in the app and make a new one.

Unfortunately not. Booking prices vary depending on the period, so they are subject to change.

You can't change a booking that has already been paid; you need to cancel it. You can cancel free of charge up to 48 hours before the rental starts. Between 48 and 24 hours before, 50% of the total will be charged as a cancellation fee (the remaining amount will be refunded automatically to your credit card). With less than 24 hours to go, the booking can still be cancelled, but the full amount will be charged as a cancellation fee.

You'll need to contact the rental company via the chat in the Rodeeo app. They will tell you how to extend the booking. Some rental companies will ask you to come to the shop to sign a new contract.

You can cancel free of charge up to 48 hours before the rental starts. Between 48 and 24 hours before, 50% of the total will be charged as a cancellation fee. With less than 24 hours to go, the booking can still be cancelled, but the full amount will be charged as a cancellation fee.

You can cancel free of charge up to 48 hours before the rental starts. Between 48 and 24 hours before, 50% of the total amount will be charged as a cancellation fee. If you cancel less than 24 hours before the booking starts, the full amount will be charged as a cancellation fee.

Vehicles can be booked up to 24 hours before the rental starts.

Yes, and we're proud of it. What's more, we work with independent local businesses, each offering a complete and distinctive range. With us, you'll find the perfect vehicle.

It depends on the vehicle. In every case, rental companies will ask for an ID document (DNI, passport, identity card) matching the name on the booking. If you're from the European Union, an identity card from your country is perfectly valid. If you're from outside the European Union, you'll need to show a passport. For motor vehicles, the rental company will also ask to see the main driver's valid driving licence.

To rent a vehicle with Rodeeo, you must be of legal age (in all cases) and hold a valid driving licence for vehicles that require one. The licence needed to drive the vehicle is shown in your booking details. If in doubt, you can ask the rental company directly via the chat.

It depends on the rental company's rental conditions. If in doubt, contact us and we'll be happy to help.

It depends on the rental company's rental conditions. If in doubt, contact us and we'll be happy to help.

It depends on the rental company's rental conditions. If in doubt, contact us and we'll be happy to help.

Not every vehicle requires you to be 25 or over to drive it. That said, it's a common condition in car rental, especially for premium cars. There's no one-size-fits-all answer: it depends on the rental company's rental conditions and on what is stated in the details of the vehicle you want to rent. If in doubt, contact us and we'll be happy to help.

Not every vehicle requires you to be an experienced driver. That said, it's a common condition in car rental, especially for premium cars. There's no one-size-fits-all answer: it depends on the rental company's rental conditions and on what is stated in the details of the vehicle you want to rent. If in doubt, contact us and we'll be happy to help.

We do our best to make them easy to understand, but that isn't always possible. If you have a question about your booking, it's best to ask the rental company directly using the chat in your booking details. If you have questions about using the app or anything else, you can contact us directly via the contact form, chat, email or phone.

Rental insurance is a world of its own and there's no single default rule. Customarily, third-party liability insurance is included where it is compulsory (motorised land vehicles). The vehicle specifications and the rental company's options and service conditions show exactly which cover is included. If in doubt, as always: if you've already booked, you can contact the rental company directly via the chat, and if you haven't booked yet, you can contact us.

While you search, you'll see the cover included, the rental company's rental conditions, and the accessories and other options offered by Rodeeo and the rental companies.

The terms of the insurance cover are set out in the vehicle's rental conditions. Contact the rental company via the chat or call us if you have any questions.

Yes. Insurance cover becomes invalid if you cause damage intentionally or through negligence (for example, driving in a prohibited or reckless way), or if you drive under the influence of drugs or alcohol.

You will then have to pay the full cost of the damage!

Also, if you've had a problem, you must provide the required documents within the time limit set by the rental company; otherwise, they will not be liable for the costs.

The excess is the maximum amount you'll have to pay if the rental vehicle is damaged for any reason: vandalism, accident, theft, etc.

It depends on the company, the vehicle and the cover. To give you an idea, the excess amount (you'll find it in the rental conditions) can vary considerably. Some companies may hold this amount on your credit card when you sign the rental agreement.

No. To avoid the excess, you can take out zero-excess cover. It costs more, but the cover will pay for all damage and no money will be held on your card.

No. The excess is one thing and the deposit is another. The deposit is a hold that companies place in case they need to charge you for fines or other costs.

TPL (Third Party Liability) is third-party insurance. It is included by default in rental contracts for cars and other motorised land vehicles.

CDW (Collision Damage Waiver) is optional cover for damage to the rental vehicle. It comes with an excess. Most companies include it in the rental price, on top of the compulsory insurance.

SCDW (Super Collision Damage Waiver) is the cover that comes closest to fully comprehensive insurance. It may or may not come with an excess.

TP (Theft Protection) covers the loss of the vehicle following theft or attempted theft. It does not cover personal belongings inside the vehicle. Many companies include it in the rental contract.

PAI (Personal Accident Insurance) is additional cover for personal injury, as most policies only cover damage to third parties.

Full cover. It's worth it even for good drivers: you're renting a vehicle you don't know. What's more, you'll be driving on unfamiliar routes, which makes driving less safe.

If you can, go for zero excess. There's usually not much difference in price, and if something happens you save an excess of a hundred euros or so.

The vehicle and any accessories booked with Rodeeo are paid by bank card, online, on the website or in the app. For options or accessories booked at the shop, you'll need to use the rental company's payment methods.

It depends on each rental company's policy. If the rental company accepts a cash deposit, you can pay it that way. If you have any questions, you can contact the rental company directly via the chat in your booking details.

Some companies don't accept debit card payments (particularly car rental companies).

However, they may accept them if you add extra cover or prove you have sufficient funds in your bank account. These rental companies may only let you choose from certain models in their range.

Bookings are paid by card only, online. For deposits and extras not added when you booked, you can use the payment method shown in your booking details.

It depends on the rental company's policy. Usually, the main or additional driver must be the cardholder. Each rental company applies its own rules. If in doubt, we recommend contacting the rental company via the chat in the Rodeeo app.

Yes, it's common practice for premium vehicles.

For now, you can only pay in euros. For deposits, excesses and options not paid in advance, it all depends on the rental company. They usually accept card payments in euros or in the local currency. However, it's better to pay in euros, as paying in the local currency often involves exchange fees.

Normally, there's nothing else to pay. Arrive at the shop a little early with your booking number and your ID. If you add other services at the shop, you'll pay for them there and then, using the payment methods specified by the rental company.

Normally yes: all rental companies will ask you for a deposit / excess before renting you a vehicle. In the booking details, you'll find the amount and the accepted payment methods. At the end of the rental, the rental company will return the full deposit if the contract has been respected and there are no additional costs from your use of the vehicle (damage, theft, fines, etc.). Some rental companies may take between 1 day and 1 month to return it for vehicles that need more thorough checks. Don't worry, this isn't common.

It depends on the rental company. It's shown during the booking process. If it isn't clear, you can contact us.

Usually, the rental company places a hold on your payment card (the deposit). In the event of damage, theft, fines or any other service not included in the rental, the rental company will deduct the costs incurred from this amount. If everything goes to plan, the amount held will be released / returned.

Not always, but most companies will place one.

No. The rental company will hold an amount (the deposit), but your liability in the event of an incident may be greater. These terms must always be set out in the general rental conditions.

It depends on the rental company; it's generally returned within anything from a few days to a month. This way, rental companies make sure they're covered if they receive a fine in your name or if there's a problem with the vehicle.

The fuel policy is the part of the rental conditions that applies to petrol and diesel vehicles. There are several fuel policies.

The most common is full to full. This means the rental company gives you the vehicle with a full tank and expects you to return it full. In some cases, rental companies will provide a vehicle without a full tank. If so, point it out and return the vehicle with the same fuel level.

There are other policies, such as:

Pre-paid (partial refund): you collect the vehicle with a full tank and return it with whatever fuel level you like.

Full to empty: you collect the vehicle with a full tank and can return it empty.

Obviously, this doesn't apply to vehicles without a combustion engine. Electric vehicles are usually recharged by the rental company at no extra cost.

If it's a motor vehicle, yes. If it has no engine, you are the fuel.

The rental company usually charges the actual price of fuel on the day plus a service charge, which is set out in the rental company's rental conditions. We always recommend refuelling yourself, unless you're in a rush because you're worried about missing a flight.

The refuelling charge is a service fee that rental companies charge for filling up the tank if they have to do it themselves and refuelling isn't included in the service.

Easy! You collect the vehicle with a full tank, enjoy it and return it with the same fuel level! If it was full, you return it full. If it was half full, you return it half full.

It's a fuel policy. You collect the vehicle with a full tank and return it however you like. When you pick up the vehicle, you pay for a full tank of fuel plus a service fee. Any fuel left when you return it? The rental company will refund the corresponding amount. The refuelling fee, however, is non-refundable.

It's a fuel policy. You collect the vehicle with a full tank and can return it empty. When you pick up the vehicle, you pay for a full tank plus the refuelling fee. In this case, it's best to return it as empty as possible, because any fuel left in the tank unfortunately won't be refunded.

We recommend the full to full policy: it's simpler and there are no surprises!

Unused fuel is calculated in 1/8 increments of the tank, as shown on the vehicle's fuel gauge.

The price is calculated by taking the average market price of fuel over the days before the rental, between the cheapest and the most expensive petrol station, and multiplying it by the vehicle's tank capacity.

Don't fill up until you're sure. The fuel type is specified in the booking details. The petrol station can also help, and you can contact the rental company via the chat too. Of course, if you rent a bike or another vehicle without an engine, you won't have this problem.

In Spain, petrol and diesel can go by different names. For petrol: SP95, SP98, Sin plomo 95, Sin plomo 98, E5, E10. For diesel, you'll usually see Gasoleo, Diesel, B7 and B10.

Whichever suits you best. You'll find a list of Spanish petrol stations here: https://www.geoportalgasolineras.es. In France, Google Maps shows the ones near you.

Don't panic! Don't start the vehicle.

Call the assistance number provided by the rental company: they'll tell you what to do and put you in touch with the assistance service.

If you can't reach them, call us! We're here to help.

It can be a good option in a country where you don't have mobile data on your smartphone. In some cases, your phone's GPS is enough. If you're unsure, contact us.

No, most rental companies offer baby seats and booster seats to rent. You can even book them directly on Rodeeo. If you can't see the option and you need one, contact us and we'll check availability with the rental company.

Many rental companies will charge extra for a vehicle with winter tyres, so check in advance. As for chains, you can bring your own or rent them for a daily supplement, usually between €5 and €10.

More than you'd imagine! It depends on the season, supply and demand, and events in the city. There are as many factors to consider as there are companies. In high season, the rental price of some vehicles can rise (by 30% on average). Other vehicles, meanwhile, have special offers in low season.

Yes! It's the total you pay to rent the vehicle and the options you've chosen. Keep in mind that there may be other charges if you use the vehicle for longer or for more kilometres than planned, in the event of an accident or theft, fines, etc.

Rental companies will ask you for a deposit, returned at the end of the rental (or according to the agreed conditions), to partly cover this kind of eventuality.

Of course! But that's not all… Rodeeo offers the best deals, but above all quality and a unique variety of vehicles owned by local businesses.

Normally not, unless the rental company allows and offers it. For more information, contact the rental company via the chat in the booking tab, or contact us.

You'll find the return instructions in the booking details. Not all companies allow returns outside opening hours. Those that don't won't appear in the search results for the times or days you've selected. Either way, once you've booked, it's always a good idea to confirm the time using the chat in the booking details.

Some companies charge a surcharge, in which case it will already be included in the rental price. It's a matter of transparency.

Some rental companies do this if you're fairly close by, or simply because they're super nice. When you rent the vehicle, ask the rental company directly using the chat.

It depends on each airport and station. You'll find instructions for collecting the vehicle in the booking details. If they aren't clear, contact the rental company, who will give you more information.

The holder of the rental contract. Normally, that's the person who booked the vehicle. If not, let the rental company know so they can correct the rental details and adjust the price and rental conditions.

It depends on each rental company's policy. This information is shown in the search results, your booking details and the rental company's rental conditions.

It depends on each rental company's policy. This information is shown in the search results, your booking details and the rental company's rental conditions.

No, it can vary from one rental company to another. You can check the prices of the rental company you're interested in by opening the options page from the search results.

We make sure rental companies provide information that is as accurate as possible. Sometimes, because the vehicle is unavailable, because of accessories or for other reasons, the vehicle you rent may not be exactly the one in the photo. This is common practice in car rental. Of course, the vehicle the rental company provides will always have similar or better features than the one you booked.

For motorised vehicles, we show the fuel type during the booking process.

Not at all: it varies a lot, and that's the big advantage of booking with Rodeeo. We're the only app that offers you such a wide range of vehicles to rent. Bikes, motorbikes, scooters, cars, jet skis, quads and anything else you can imagine. Here's to freedom!

Ah, each to their own! Rodeeo recommends choosing vehicles with automatic transmission, as they are generally more reliable. It also reduces the risk of damage, which in some cases may be charged for.

Some of our partner rental companies rent vehicles by the hour, others by the day, but rest assured, we always apply the best rate!

One hour with some rental companies, 6 months with others. It depends on the rental company's policy.

Unfortunately, yes. If you don't meet the vehicle's rental conditions, rental companies can refuse service. The most common reasons are not having ID or a driving licence, not being able to place the deposit hold on your card, or simply that they consider the risk too high.

Let the rental company know via the chat in your booking details. If you don't tell the company, it is entitled to consider the rental as having started from the time stated in the contract.

We recommend letting the rental company know via the chat. If you don't, they will be entitled to consider the vehicle rented and therefore paid for.

Check the vehicle! Better to spend ten minutes now than have lots of headaches later.

The rental company has a sheet with a diagram of the vehicle on which any damage is marked. Check the paintwork (scratches, dents, etc.), make sure the windows have no cracks and that the wheels and tyres are in perfect condition (for land vehicles, of course). Also check the interior for stains or any damage. If you find anything, make sure the rental company notes it on your rental agreement.

It depends on each rental company's policy. This information is specified in the search results, your booking details and the rental conditions.

Don't panic, these things happen. The European emergency number is 112.

Once you're safe, contact the rental company to explain the situation and they'll tell you what to do.

Move the vehicle to a safe place and follow the breakdown procedure (hazard lights and warning triangles). Contact the rental company to report the breakdown. The rental company will come to your assistance.

Report the theft to the police immediately: 091 in Spain and 17 in France. Then take a copy of the police report to the rental company, who will explain what to do next.

Report it to the police immediately and keep a copy of the police report.

Then contact the rental company, who will explain what to do next, depending on the cover you took out.

The impound service usually leaves a sticker on the spot with instructions for retrieving the vehicle. The local police can also tell you. To retrieve the vehicle, you'll need to show your driving licence and the rental documents. You'll have to pay the fine and the impound fees.

We recommend doing this as soon as possible, as the impound fees can go up day by day, as can the rental cost, and no insurance will cover this situation.

The rental conditions state the grace period. We recommend contacting the rental company to let them know if you're running late. If you go beyond this grace period, the extra time (hours, days and sometimes admin fees) will be charged to you.

Check it with the person in charge at the shop. It'll take ten minutes longer, but it's worth it. We recommend doing this both when you collect and when you return the vehicle.

Check the condition of the vehicle and the fuel level. Make sure the report matches reality. Remember that the company held an excess on your credit card when you booked, and you'll want as much evidence as possible in case of any claim.

Unfortunately, yes. Tolls, parking tickets, speeding fines, etc. There's no escaping them. Rental companies will usually deduct them from your deposit and, if that isn't enough, they may place an additional hold on your payment card. By signing the contract, you are legally obliged to accept any penalties.

We also advise you to always check that these charges are correct and, if in doubt, to ask for supporting documents. Administrative penalties will be sent to you directly by the authorities. The company may also ask you to pay a surcharge if the vehicle is returned dirty or damaged. Same advice: ask for visual evidence if the company doesn't provide it.

Yes, as well as the admin fees. These can be around €40 to €45 for a fine, and up to €95 to €108 for assistance (cars).

For more information, see the vehicle's rental conditions.

Contact the rental company. When fines are issued, rental companies are legally required to give your identity to the authorities, who will send the fine to your home address.

If you think there's been a mistake, first contact the rental company to see whether the error is on their side.